Refund And Return Policy
- All return requests must be made within 30 days of delivery.
- To verify you are eligible to make a return, please contact Customer Service at 1-413-783-4313.
- We will explain your options, and issue a Return Authorization (RA) number.
- Returns will not be processed without a valid RA number.
- Approved returns must be received in unused condition and original packaging, any damage other than manufactured defects ... .
- The customer is responsible for return shipping costs.
- Returns resulting from customer error will be charged a minimum of 20% restocking fee and freight charges both ways.
- All fees will be deducted before a credit or refund is issued.
- Special order items cannot be returned.
If you have any question regarding our refund policy, please fill out the form below and a representative will contact you within 12-24 hours.
